Founded in 2010, Midokura (www.midokura.com) is a global innovator in software network virtualization. The company’s pedigree includes Amazon, Cisco, Google and VMware. With its Midokura Enterprise MidoNet (MEM) solution, Midokura offers the industry a complete overlay technology that integrates with cloud platforms and provides network visibility. Now gaining awareness in 122 countries, MidoNet delivers the first truly open, vendor-agnostic network virtualization solution. Mido is expanding its product line into the Industrial Internet of Things (IIoT).
Our Customer Success team’s chief responsibility is providing an outstanding customer journey. It’s a new team, so there are a lot of opportunities for growth, as well as the ability to build a system where we support customers “the right way”. Our support engineers are amazing at providing an excellent customer experience and maintaining customer relations. Our Customer Success team is highly skilled and knowledgeable, thus enabled to troubleshoot issues in complex distributed systems and our customers appreciate our efforts. This team works strongly in a globally-coordinated effort and closes the loop between Engineering, Product, and the customer. The team comfortably moves between software engineering and customer service, teaming up with our developers to report, test, and resolve issues.
Required Skills and Qualifications
Compensation and Benefits