Founded in 2010, Midokura (www.midokura.com) is a global innovator in software network virtualization. The company’s pedigree includes Amazon, Cisco, Google and VMware. With its Midokura Enterprise MidoNet (MEM) solution, Midokura offers the industry a complete overlay technology that integrates with cloud platforms and provides network visibility. Now gaining awareness in 122 countries, MidoNet delivers the first truly open, vendor-agnostic network virtualization solution. At Midokura, we have a vision to enable companies with a more flexible, customizable and adaptable network infrastructure worldwide through NAaaS (Network Automation as a Service) over heterogeneous cloud environment.
Our Customer Success team’s responsibility is providing outstanding customer service and support. It’s a new team, so there are a lot of opportunities for growth, as well as the ability to build a system where we support customers “the right way”. The Head of Customer Success role is to provide leadership and direction to the entire customer success department. The Head of Customer Success establishes and oversees the adoption of the department’s vision, goals and objectives at all levels and ensures that customer service and support activities are seen to deliver measurable and significant value to the business and meet customers loyalty targets.
This role will include troubleshooting issues in complex distributed systems but also at building, deploying and maintaining MidoNet products into integrated solutions. The Head of Customer Success will comfortably move between software engineering and customer service, teaming up with our developers to report, test, and resolve issues.
Primary Job Responsibilities
Required Skills and Experience